All service offered by The GC IT Services are invoiced as per-incident charges. The GC IT Services will ensure a resolution else money back within a stipulated time of 30 days from date of service rendered. Date of service rendered is the date when customer first speaks with a technician for receiving support for the original incident. If incident reoccurs within the 30 days of initial service period and The GC IT Services is unable to completely fix the incident, then customer will receive a full refund. Customer may not receive a refund if there is another incident that is not of the same origin as the original incident within initial 30 day period.
The GC IT Services issues refund for all problems that turns to be out-of-scope, and problems that cannot be fixed over the phone or remote. If customer is not satisfied with the service or if the issue was not resolved then customer can ask for a refund within 30 days time of when incident was brought to the attention of The GC IT Services. The GC IT Services offers 24*7 support and customers can call us anytime throughout the day to get the issue resolved. If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then The GC IT Service doesn’t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
We offer 30 Day Money Back Guarantee on almost every product we offer. Please call customer service at +1(844)-224-4194 , in advance to register your Refund Request within 30 days of purchase date.”
All refunds will be provided as a credit to the credit card used at the time of purchase within 30 days upon receipt of the Refund Request.”
Free Membership
If customer uses The GC IT Services then he/she will receive a Free Membership (only in Smart & Advantage Support Incidents).
- Membership includes free service for incidences of equal or lesser value of the original incident.
- Free service is non-refundable. If original incident re-occurs after the 30 day guarantee and The GC IT Services is unable to resolve the problem, then customer may not receive a refund for the original incident since, the original incident cost only resides within the initial 30 day guarantee.
The GC IT Services offers 3 different support incidents of different prices which comes with 30 days money-back guarantee.
- 24/7 Access
- Free diagnostic for any issue
- Instant Support via secured remote session
- Always speak with your favourite Technician.
- Value for money.